Quality request ticketing
complete
Q
QualityCore Product
A single place for anyone in the company to submit a request to the quality team — with priority, description, and attachments. QA sees every open request in one queue, prioritizes and assigns it, and the requester can see when it's resolved. Related requests can be grouped — for example, batching document-change requests into the next controlled revision.
Q
QualityCore Product
Shipped.
Quality request ticketing is available behind the quality-ticketing
flag (off by default — ask your ES contact to enable it).Anyone in the org can submit a traceable QA request; QA gets an intake queue with accept/reject triage, assignment, work status, requester-visible resolution and visibility-scoped comments. SOP-revision requests can be batched into a document-linked quality work item. Requesters cannot see each other's requests. Where attachments are enabled, requesters can add image/PDF evidence; where signatures are enabled, resolution requires a content-bound signature.
Not included:
this is not an anonymous or public intake portal, and there is no email or chat delivery — requests and updates live in the app. Rejection and resolution are final.A
Amar Singh
updated the status to
complete
A
Amar Singh
updated the status to
planned