Q
QualityCore Product
Reduce the manual work of turning an incoming complaint into a structured quality record.
Direction for review:
  • Extract proposed complaint details from incoming material
  • Suggest a controlled type/subtype and highlight missing information
  • Keep the source evidence connected to the proposed record
  • Require QA review before accepting a classification or taking a quality decision
This is planned, not an available workflow or a delivery-date commitment. The current Complaints module supports manual capture and classification; it does not read an inbox or provide complaint-specific AI. Intake channels, data-use terms and evaluation criteria need to be agreed before real-data use.
Tell us which complaint channels you handle and which steps consume the most time.