- Closure targets are versioned.Each record is pinned to a fixed snapshot of the SLA policy in force when its clock started, including the working-day calendar. Tightening a target later cannot rewrite how earlier work is judged.
- Target changes are tighten-only, so a loosened target cannot clear an existing overdue item.
- Overdue and aging alerts follow severity-tiered targets.Stale alerts are cleared when a record's date moves or it closes. Reassigning a record marks its alert unread for the new owner.
- Deviation close and reopen lock the record inside the transaction, so two people acting at the same moment cannot both write a transition.
Read the release notes.